INTRODUCTION TO COMMUNICATION

INTRODUCTION TO COMMUNICATION

               A. DEFINITION TO COMMUNICATION:

  • Communication is described as mode of verbal and non-verbal response.
  • Communication is described as transmission and reception of messages.
  • PURPOSE OF THE COMMUNICATION:
    • To initiate action
    • To learn
    • To exchange ideas
    • To win commitment
    • To convey message
    • To inquire something
    • To enlarge understanding
    • To help others
    • To reduce tension
    • To change attitudes
    • To solve problem
    • To update the facts
  • ELEMENTS OF THE COMMUNICATION:
  • Sender
  • Receiver
  • Messenger
  • Channel (Media)
  • Feed back
  • TYPES OF THE COMMUNICATION:
    • DOWNWARD COMMUNICATION:
  • Communication through superior to the sub-ordinates.
  • UPWARD COMMUNICATION:
  • Communication through sub-ordinates to the superior.
  • HORIZONTAL COMMUNICATION:
  • Communication between equal status personalities.
  • LATERAL COMMUNICATION:
  • Communication through third party.
  • STEPS OF THE COMMUNICATION PROCESS:      
  • THINKING: Process begins with thought, ideas & feelings
  • ENCODING: When ideas converted into the words, symbol by the sender
  • TRANSMITTING: Message transmitted via the channel
  • PERCEIVING: Receiving of the message through the five senses
  • DECODING: Message is put into some understandable form by the receiver
  • FEED BACK: Replying of the message either positive or negative.
  • ACTION: Conclusion of the message if understandable positive result achieved, if not respectively negative result achieved.
  • GENERAL TYPES OF THE COMMUNICATION:
    • Direct verbal communication:     face to face communication
    • Indirect verbal communication: mass-media communication
    • Non-verbal communication:       facial expressions, gestures, general appearance
    • Formal communication:              official communication
    • Informal communication:            grape wine, rumors communication
    • One-way communication:           communication in auto-cratic style
    • Two-way communication:          communication between or among the people
    • Writing communication:             paper communication work
    • Para-language communication: tone of voice firm, volume, speech rate

6.  Abstract communication:  communication which you can not feel but can observe as Painting, photo etc

  • MEDIA USED FOR COMMUNICATION:
  • Oral Media:
    • Speeches
    • Television
    • Meetings
    • Public system
  • W ritten Media:
    • Letters
    • Manuals
    • Newspaper
    • Description of procedures
    • Reports
    • Magazines
    • Posters
  • FACTORS  AFFECTING ON COMMUNICATION:   
    • Feed back
    • Trust
    • Expectations
    • Values
    • Status
    • Compatibility
      • Emotions
      • Language
      • Time pressure
      • Non-verbal selection
      • Over-load
  • BARRIERS OF COMMUNICATION:
    • Filtering
    • Emotions
    • Language
    • Time pressure
    • Non-verbal
    • Selective
    • Over load
    • Short circuiting
    • Distortion
  • PATTERNS OF NETWORK COMMUNICATION:   
    • Chain pattern
    • Y-pattern
    • Wheel pattern
    • Circle pattern
    • Oval pattern
    • All channels (Bazar/ Market)
  • CHANNELS OF THE COMMUNICATION:
    • Speech way communication
    • Sound way communication
    • Action way communication
    • Taste way communication
    • Smell way communication
    • Touch way communication
    • Silence way communication
    • Mannerism way communication
  • SKILLS OF THE COMMUNICATION:
    • Telling skills
    • Asking skills
    • Listening skills
    • Understanding skills
    • Convincing skills
    • Observing skills
  • WAYS OF IMPROVING COMMUNICATION:
    • Try to clarify the ideas
    • Ensure that, there is true purpose of communication
    • Positive tone of voice create interest
    • Learn proper term of address
    • Try to develop good relationship
    • Get avoidance from the hate
    • Be simple
    • Be honest
    • Try to share personal experience & belief
    • Explain purpose of your organization & follow up your communication
    • Elevate effectiveness of the message

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