INTRODUCTION TO COMMUNICATION

               A. DEFINITION TO COMMUNICATION:

• Communication is described as mode of verbal and non-verbal response.
• Communication is described as transmission and reception of messages.
• PURPOSE OF THE COMMUNICATION:
  • To initiate action
  • To learn
  • To exchange ideas
  • To win commitment
  • To convey message
  • To inquire something
  • To enlarge understanding
  • To help others
  • To reduce tension
  • To change attitudes
  • To solve problem
  • To update the facts
• ELEMENTS OF THE COMMUNICATION:
• Sender
• Receiver
• Messenger
• Channel (Media)
• Feed back
• TYPES OF THE COMMUNICATION:
  • DOWNWARD COMMUNICATION:
• Communication through superior to the sub-ordinates.
• UPWARD COMMUNICATION:
• Communication through sub-ordinates to the superior.

• HORIZONTAL COMMUNICATION:
• Communication between equal status personalities.
• LATERAL COMMUNICATION:
• Communication through third party.
• STEPS OF THE COMMUNICATION PROCESS:      
• THINKING: Process begins with thought, ideas & feelings
• ENCODING: When ideas converted into the words, symbol by the sender
• TRANSMITTING: Message transmitted via the channel
• PERCEIVING: Receiving of the message through the five senses
• DECODING: Message is put into some understandable form by the receiver
• FEED BACK: Replying of the message either positive or negative.
• ACTION: Conclusion of the message if understandable positive result achieved, if not respectively negative result achieved.
• GENERAL TYPES OF THE COMMUNICATION:
  • Direct verbal communication:     face to face communication
  • Indirect verbal communication: mass-media communication
  • Non-verbal communication:       facial expressions, gestures, general appearance
  • Formal communication:              official communication
  • Informal communication:            grape wine, rumors communication
  • One-way communication:           communication in auto-cratic style
  • Two-way communication:          communication between or among the people
  • Writing communication:             paper communication work
  • Para-language communication: tone of voice firm, volume, speech rate

6.  Abstract communication:  communication which you can not feel but can observe as Painting, photo etc

• MEDIA USED FOR COMMUNICATION:
• Oral Media:
  • Speeches
  • Television
  • Meetings
  • Public system
• W ritten Media:
  • Letters
  • Manuals
  • Newspaper
  • Description of procedures
  • Reports
  • Magazines
  • Posters
• FACTORS  AFFECTING ON COMMUNICATION:   
  • Feed back
  • Trust
  • Expectations
  • Values
  • Status
  • Compatibility
    • Emotions
    • Language
    • Time pressure
    • Non-verbal selection
    • Over-load
• BARRIERS OF COMMUNICATION:
  • Filtering
  • Emotions
  • Language
  • Time pressure
  • Non-verbal
  • Selective
  • Over load
  • Short circuiting
  • Distortion
• PATTERNS OF NETWORK COMMUNICATION:   
  • Chain pattern
  • Y-pattern
  • Wheel pattern
  • Circle pattern
  • Oval pattern
  • All channels (Bazar/ Market)
• CHANNELS OF THE COMMUNICATION:
  • Speech way communication
  • Sound way communication
  • Action way communication
  • Taste way communication
  • Smell way communication
  • Touch way communication
  • Silence way communication
  • Mannerism way communication
• SKILLS OF THE COMMUNICATION:
  • Telling skills
  • Asking skills
  • Listening skills
  • Understanding skills
  • Convincing skills
  • Observing skills
• WAYS OF IMPROVING COMMUNICATION:
  • Try to clarify the ideas
  • Ensure that, there is true purpose of communication
  • Positive tone of voice create interest
  • Learn proper term of address
  • Try to develop good relationship
  • Get avoidance from the hate
  • Be simple
  • Be honest
  • Try to share personal experience & belief
  • Explain purpose of your organization & follow up your communication
  • Elevate effectiveness of the message