CONFLICTS

A. DEFINITION OF CONFLICTS:

It is a mental struggle resulting from opposite ideas is called conflict.

1. TYPES OF CONFLICTS:
   1. Intra-individual conflict
      • Frustration
      • Goal-conflict
      • Approach-approach conflict
      • Avoidance-avoidance conflict
      • Approach-avoidance conflict
   2. Inter-personal conflict
   3. Inter-group conflict
   4. Organizational conflict
2. STAGES OF CONFLICTS:

• Anticipation
• Open dispute
• Known & expressed difference
• Discussion

1. PERSONAL PROBLEM OF THE STAFF:

• Finance problem
• Child sickness problem
• Relative death problem
• Quarrel with his wife prodem
• Personal worries problem

1. HOW TO PREVENT FROM CONFLICTS:

• Frequent meeting of team members
• Allowing people to express views openly & telling the whole decide
• Sharing agreed objectives
• Distributing work freely
• Distributing work fairly having clear & detailed job description.

1. SETTING OF THE CONFLICTS:

• First, the leader should interview each person involved separates.
• Second, the leader must try to decide what is the real problem
• Third, the each person should be asked repeatly, how they stop the argument and whether willing to overcome.

When the real cause is understood & solution suggested, leader should participate the both sides for work again in fairly manner.