CONFLICTS

CONFLICTS

A. DEFINITION OF CONFLICTS:

It is a mental struggle resulting from opposite ideas is called conflict.

  1. TYPES OF CONFLICTS:

    1. Intra-individual conflict

      • Frustration
      • Goal-conflict
      • Approach-approach conflict
      • Avoidance-avoidance conflict
      • Approach-avoidance conflict
    2. Inter-personal conflict
    3. Inter-group conflict
    4. Organizational conflict
  2. STAGES OF CONFLICTS:
  • Anticipation
  • Open dispute
  • Known & expressed difference
  • Discussion
  1. PERSONAL PROBLEM OF THE STAFF:
  • Finance problem
  • Child sickness problem
  • Relative death problem
  • Quarrel with his wife prodem
  • Personal worries problem
  1. HOW TO PREVENT FROM CONFLICTS:
  • Frequent meeting of team members
  • Allowing people to express views openly & telling the whole decide
  • Sharing agreed objectives
  • Distributing work freely
  • Distributing work fairly having clear & detailed job description.
  1. SETTING OF THE CONFLICTS:
  • First, the leader should interview each person involved separates.
  • Second, the leader must try to decide what is the real problem
  • Third, the each person should be asked repeatly, how they stop the argument and whether willing to overcome.

When the real cause is understood & solution suggested, leader should participate the both sides for work again in fairly manner.

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